Contact lenses
- All contact lenses
- Daily contact lenses
- Weekly disposable lenses
- Monthly contact lenses
- Continuous wear lenses
- Coloured lenses
- Toric lenses
- Accessories
Customer care
Services
Terms and Conditions
General
By ordering products from Contactlenses123.co.uk you agree to the following.
Delivery time
All our deliveries are made with priority mail by the postal service for fastest possible delivery. Delivery times vary depending on if the contact lenses are in stock or not. If the order is placed before 14:30 and your contact lenses are in stock the order will be sent the same day and in most cases will reach you the following work-day. If the order is placed after 14:30 it will be sent the following work-day. For contact lenses with unusual parameters or error of refraction, the delivery times are 5-14 days. Contactlenses123.co.uk cannot be held responsible for any delays caused by the postal service.
Delivery straight home
The bulk of all our delivered contact lenses are sent straight to our customers. If you live in a flat or by some other circumstance have a narrow letterbox (less than 3cm in height), you can, when you place your order choose the service "flat package" and get the lenses repackaged and sent straight to your door in a flat special pack. If you order lens solution or if the order is made up of more than one delivery box or is too large for our flat special pack then the complete order will be sent to your nearest postal service agent (usually a convenience store, tobacco shop or gas station). Letterboxes vary a lot in size so we cannot guarantee that our special package will fit all letterboxes.
Delivery to postal service agent
If your order is too big for delivery straight to your door (orders of lens solution or contact lenses that need more than one delivery pack or don't fit in our special flat package) the mailman will leave you a notification for you to get your contact lenses at your closest postal service agent (named on the notice). Your closest postal service agent is usually a convenience store, tobacco shop or gas station.
Risk of delivery
Contactlenses123 takes the responsibility for the products getting lost or damaged in transit from us to you. In the case of a return of product you take the responsibility for the product if it gets lost or damage in transit.
Prices
All prices are VAT included. Except shipping cost (from 5 euro) and invoice charge in case of invoicing (from 5 euro) no other taxes or charges will apply.
Payment
Credit card / debit card
Contactlenses123 offers payment by credit or debit card with VISA, Mastercard and Eurocard. Contactlenses123.co.uk uses Auriga ePayment for the management of creditcard payments. When you have chosen your product you simply fill in your credit or debit card information i.e. card number, expiration date and CSC (Card Security Code). We use market leading suppliers of security certificates to ensure that your transaction is made securely. All information is transferred using SSL-encoding (unreadable) which ensures that no outsider can access your information. Furthermore your payment is protected by 3D Secure, a standard of security developed by VISA. Contactlenses123.co.uk does not have access to any information about your card or bank.
Reservation for changes
We reserve the right for any changes to price, stock, misprint, faulty product pictures and/or information caused by technical or human errors. We reserve the right to change prices and terms of service.
Right of regret
Contactlenses123 gives you the right to regret your purchase up to 14 days from the day you received the product or collected it from your postal agent. The product needs to be returned in its unbroken (still sealed) original package and not be destroyed or damaged. In case the contact lenses have been repackaged in one of our special packages then neither the contact lenses nor their container/package can be destroyed or in any other way damaged. In case of a regret of purchase the price of postage will be paid by you as a customer.
Repayment of regretted purchase
An accepted regret of purchase is repaid within 10 business days. In case of an invoice payment the repayment will be made to the specified account. In case of card payment the repayment will be done to the card number (i.e. the account connected to that number) that were used in the purchase.
Right of complaint
Contactlenses123.co.uk offers full refund on products that suffers from manufacturing errors. Put the faulty contact lens in a lens case with fluid and contact our customer service by phone +(46)8 525 076 85 or by e-mail support@contactlenses123.co.uk. Provide a short description of the matter, your name and order number for further instructions. Contactlenses123.co.uk sends the faulty lens to the manufacturer for a final assessment.
Privacy & security
By making a purchase you agree to let us store your information. Contactlenses123.co.uk uses your personal details only for communicating with you and we guarantee that we will not sell the information to a third party. At the time of your purchase you state your personal details such as: name, address, social security number, e-mail, telephone number and password (optional). You have the right to access the information we have stored on you and if it is wrong, incomplete or irrelevant you can ask for it to be corrected or removed.
Fraud
All cases of attempted fraud will be reported to the police.
Valid prescription from optician/doctor
To order contact lenses from Contactlenses123.co.uk you are required to have a valid prescription from a licensed optician or doctor. By placing an order you guarantee that the information you’ve entered exactly match your prescription as provided by your optician. The prescription must not be older than twelve months. When making a purchase you consent to our contacting your eyecare provider, if necessary, to verify your prescription information and any other necessary information.
Eyes are sensitive and the usage of contact lenses without an optician's prescription could cause damage to the eye. It is important that you use the right kind of contact lenses since the eyes are always changing and it is important that you see an optician/doctor to have an eye exam and make sure you use the right kind of lenses.”
Age limit for ordering
The minimum age for ordering from Contactlenses123.co.uk is 16 years. For persons under the age of 16 orders can only be made by a parent or legal guardian. The order must then be made in the parents name and according to the minor's prescription from the optician or doctor.
Force Majeure
Contactlenses123.co.uk is not to be held liable in case of delayed service (including delivery and warranty matters) caused by circumstances outside of Contactlenses123.co.uk control. Such circumstances includes but are not limited to; labor dispute, strike and similar circumstances, interruption or failure of electricity and telephone services, natural disaster, fire, government sanction, acts of war, interruption or failure of responsible webhosts/servers where Contactlenses123.co.uk is hosted and delays caused by internet connected networks etc.
Contact lenses - As one of the fastest growing web shops for contact lenses online it is important for us that you feel safe and comfortable when buying your contacts from us. To achieve this, we guarantee that all contact lenses we sell are original lenses straight from known manufacturers such as Alcon, Bausch & Lomb, CIBA Vision, Johnson & Johnson and CooperVision. When you buy your lenses from us we also offer secure e-payment solutions with 3D-secure for credit card and internet bank payments. We also have, through close cooperation with many opticians, "in-house" opticians available. This means that we can provide professional counseling (via an optician) regarding the contact lenses and accessories we sell. Furthermore we continuously publish interesting and useful information about contacts and how to use them on our web site.
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Buying contact lenses from Contactlenses123.co.uk - The team behind Contactlenses123.co.uk consists of specialists in finding the easiest way for you to buy discount contact lenses online and we always strive to offer you the best price for contact lenses.
To offer you an optimal shopping experience we always offer: Fast deliveries: We use efficient delivery channels for fastest possible delivery of your contact lenses. We ship the majority of our deliveries within 24 hours. We promise to always do our most to make sure you get your contacts as fast as possible.
Low prices: We always offer discount prices on contact lenses. Through close cooperation with all known manufacturers of contact lenses, daily coverage of the current pricing and our own stock we can always guarantee a low price on your lenses.
Safety: We sell the exact same contact lenses as your optician, i.e. only quality controlled original contact lenses and lens solutions from known manufacturers such as Alcon, Bausch & Lomb, Ciba Vision, Johnson & Johnson and CooperVision. We cooperate with many opticians and always have access to competent staff with contact lens competence. All handling and packaging of our lenses is performed in accordance with accepted advice and instructions for proper handling of contact lenses and contact lens solutions.